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Frequently asked questions

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that during certain periods of the year (grape harvest, end-of-year festivities, primeur season in Bordeaux for example), orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.