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Frequently asked questions

You have the right to withdraw from this contract without giving any reason within a period of 14 days. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last item. You do not have to give any reason for exercising your right of withdrawal. You will not incur any penalties.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement by mail.

For the withdrawal period to be respected, it is sufficient for you to send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

You must return the goods to Château Canon Chaigneau 3 Lieudit Chagnau 33500 Néac FRANCE without undue delay and, in any event, no later than 14 days after you have informed us of your decision to withdraw from this contract.

This period is deemed to have been respected if you return the goods before the fourteen-day period has expired.

If you withdraw from this contract, we will refund all payments received from you, including the cost of delivery (with the exception of any additional costs arising from the fact that you have chosen a delivery method other than the cheaper standard delivery method offered by us) without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract.

We may defer reimbursement until we have received the goods or until you have provided proof of dispatch of the goods, whichever is the earlier.

You shall only be liable for any depreciation in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.

You are solely responsible for the cost of returning the goods.

Products returned must be in the exact condition in which they were received (unopened bottles, corks and labels intact).

If you exercise your right of withdrawal, you will be reimbursed for the sums paid when you placed your order, as soon as possible after the date on which you exercised this right.

This refund will not incur any costs for you.

Our customers' satisfaction is our number one priority.

If one or more bottles have been damaged during delivery and you notice this as soon as you receive your parcel, with photo proof of the damage, we offer a full refund, when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

In this specific case, we will cover the cost of return delivery.

Any returns must be in the original packaging with proof of purchase.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that during certain periods of the year (grape harvest, end-of-year festivities, primeur season in Bordeaux for example), orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.